Our standard
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. The site is built mobile-first, supports full keyboard navigation, uses semantic HTML, and is tested with screen readers.
What that means in practice
- Body text exceeds the WCAG AA minimum contrast ratio against background.
- Type sizes and line lengths are tuned for sustained reading.
- Every interactive control is reachable and operable by keyboard alone.
- Forms (including the eligibility checker) use real fieldsets, legends, labels and visible focus rings.
- Images carry meaningful alt text — or are explicitly marked decorative.
- Layouts reflow cleanly at 400% zoom without horizontal scrolling.
- Animations are minimal and respect user reduced-motion preferences.
Known limitations
Some embedded third-party links to government and regulator websites open into external sites whose accessibility we do not control. We mark external links with an icon and standard rel="noopener" handling, and we never require external sign-up to read any of our own content.
Telling us about a problem
If something on this site is hard to read, hard to operate, or breaks with your assistive technology, please tell us via the contact route on our About page. We aim to acknowledge accessibility reports within five working days and to fix material issues at the next site update.